Important information for our customers
The contents of this document were created with the greatest possible care.
LIBRE Yachting assumes no liability for the accuracy, completeness and timeliness of the information provided.
A legal assessment cannot be given, this must be obtained separately.
FAQ and country list for coronavirus
The coronavirus (COVID-19) now has a great influence on our everyday life in Austria and, due to the restrictions imposed everywhere, especially on tourism and thus on charter bookings, which start promptly. Even customers whose charter start is even further away understandably have questions about their bookings. In our FAQ for LIBRE Yachting you can get into the right frame of mind based on the situations and see where action is needed. More and more charter companies have set fair conditions for existing bookings that are currently affected by the coronavirus measures, i.e. start promptly. These range from 0% down payment to flexible dates. For individual information about the charter please contact us.
In the following you will find a list of countries that are frequently visited by our customers or where there are more questions. Here you can see what to expect in your destination country and above all you will find links to the corresponding page of the Federal Ministry - European and International Affairs (BMEIA), which can show you the latest information on travel and safety instructions.
In the country list you will also find a note on the current travel warning. We at LIBRE Yachting follow the developments in Austria and in the travel countries. Based on the experience of the last few months, the best way to proceed is to contact us at least 2 - 4 weeks before the start of your trip to explain the status and possibilities for your booking. Changes will be updated regularly on our website.
Even in these extraordinary times we are there for you and we will do our best to make your holiday carefree. Please understand that we take more intensive care of those charter customers whose charter trip starts soon. We can only act when we know how the situation looks like on the day of departure. Therefore, please contact us only in urgent cases, if the start of your charter trip is still longer than 4 weeks.
Thank you for your understanding and stay healthy!
Your team from LIBRE Yachting
A. FAQ for LIBRE Yachting customers about the Coronavirus
1. i have already booked and my charter will take place in the next 4 weeks
What if I am a customer in quarantine in Austria and cannot
start my trip?
- An illness is generally not covered by the charter contract. Please contact your travel or charter cancellation insurance whether this case is covered there.
What if my flights were cancelled?
- If the flight was cancelled during a charter trip, this usually does not affect the charter contract, as the flight booking is made separately. However, in this special situation, we will try to obtain a fair settlement from the charter company. If your flight has been cancelled, please contact us by email or telephone so that we can clarify the case in personal contact.
What is, ...
... if an entry ban for Austrians applies at my destination or if Austrians are threatened with a quarantine for several weeks upon entry?
... if my destination is located in a designated risk area?
... if there is an official travel warning from the BMEIA for my destination?
... if the borders to my destination have been closed?
- More and more charter companies are offering fair regulations and more flexibility for these cases, whereby the regulations vary depending on the charter company. These can be flexible rebooking possibilities or credit notes for a later cruise. Every case is examined. If one of these questions applies to you and your charter start is within the next 4 weeks, please contact us by email or telephone. In personal contact we will clarify what your conditions and possibilities are and find a solution. If your charter start is further away than 4 weeks, please read on at the next point.
2. my journey does not take place in the next 4 weeks
- Keep an eye on your destination. If you find yourself in the above questions from 4 weeks before the start of your trip, contact us so that we can clarify the conditions and possibilities for your trip.
I'm still considering cancelling now, although the travel situation at my departure time is still unclear.
- Please check the terms and conditions of the charter company with regard to cancellation costs and deadlines. You have received these together with your contract before booking. In many cases you can still cancel at a later date without any disadvantage.
3. I plan to book a charter for 2020. What are my options:
- For new bookings for the 2020 season charter companies currently offer more flexible conditions. These also vary depending on the charter company: some reduce the down payments, others give later payment terms or more flexible cancellation periods. These conditions are taken into account when making a booking request.
B. List of countries -
what should I expect in my destination country
at the moment?
Health recommendations for travel abroad are given by the BMEIA. If you click on the country name or the button at the bottom of the list, you will be taken to the relevant page for travel and safety advice for the country on the BMEIA's website. We have included in the list only those countries to which most of our customers travel. You can find more in the country overview of the BMIA.
In addition, the Federal Ministry of Social Affairs, Health, Care and Consumer Protection has a website with information links to the coronavirus.
The BMEIA also offers a foreign service app. With this app you can call up the travel and safety instructions for your destination and be informed of any changes.
New corona rules from 15.06.
The 1 metre minimum distance rule generally still applies.
The obligation to protect the mouth and nose is not applicable in certain areas:
For customers or for employees in the customer area (e.g. retail trade)
For visitors of museums, exhibitions, libraries, archives
For services, if 1-metre distance is maintained
For carpools (e.g. car trips with friends)
For customers in the catering trade
For employees and guests in accommodation establishments
In extracurricular youth education/youth work and supervised holiday camps (with a prevention concept, including division into small groups of a maximum of 20 people)
In the exercise of religion
The obligation to protect the mouth and nose remains mandatory:
In public transport and taxis
For events in closed rooms (except at the assigned seat)
In cable railways and rack railways, coaches and in the interior of excursion boats
In the catering trade for employees with customer contact
For services, if the 1-metre distance cannot be maintained or no other protective measures (e.g. Plexiglas pane) are available
MNS obligation, if the 1-metre distance cannot be maintained
Groups of more than four people can sit together at the table
Closing time: Extension until 1:00 am
Trade and public exhibitions are possible
Approval by district administrative authority is necessary
COVID-19 commissioner and prevention concept
Control of visitor flows including time slots
Training of employees
Regulations in case of infection
MNS, if 1-metre distance cannot be maintained.
Croatia - current situation
Charter situation: Croatia continues to relax its entry requirements. Transit through Austria and Slovenia is allowed without stopover and without quarantine.
Austrian and German travellers are now allowed to enter without proof of booking and form. However, they must fill in a form at the border with their whereabouts and contact details. This also applies to Slovenia, the Czech Republic, Poland, Lithuania, Estonia, Hungary, Latvia and Slovakia.
Charterers from Switzerland and Italy still need a boarding pass and a crew list confirmed by the government.
All travellers must fill out a form at the border at the latest. To save time, this can also be done online before the start of the trip at: https://entercroatia.mup.hr/.
Greece - current situation
Entry: Since June 15, travelers from certain countries, including Germany, Austria and Switzerland, are again allowed to enter the country without a 14-day quarantine. Random corona tests must be expected at airports for travellers from Germany, Austria and Switzerland. Travellers from other countries must also expect mandatory tests. Anyone who has to undergo a test must remain in quarantine until the results are evaluated; according to the authorities, this should be 24 hours.
All travellers must check at least 48 hours before the trip on the website of the Greek
Register with the civil protection authority: https://travel.gov.gr/#/. The website is in English and German available. The travellers will then receive a QR code by email or on their mobile phone, which will be sent on Airport is checked. This is also where it is decided whether the traveller undergoes a test must.
Flights and ferry services: Since 15 June, air services have been resumed, initially to Athens and Thessaloniki. From here, it is also possible to fly on to the Greek islands such as Mykonos and Crete. From the 1st of July, there will be again flights directly to the islands. Also the ferry service from Athens to the Greek islands is running again. However, the number of passengers is limited according to the distance rules.
Infrastructure: Smaller shops of several branches are open again and people are allowed to leave their homes again without restrictions. Meanwhile, beaches have also been reopened and traffic to the Aegean and Ionian islands has resumed for domestic travellers.
Spain - current situation
Entry: Spain has reopened its borders to travellers from the Schengen area since 21 June. The 14-day quarantine on entry will then no longer apply.
Every traveller has to fill out a form in the Spain-Travel-Health-Portal for health checks before his holiday in Spain. Afterwards they will receive a QR code that must be presented upon entry. This form can also be filled out with the free SpTH app. The form and the app for download can be found at: https://www.spth.gob.es/. The page and the form are in German. Temperature measurements are taken at the airports.
Infrastructure: Since the beginning of June, public facilities such as theatres, cinemas and shopping centres as well as shops are open again. Beaches can also be used again under certain conditions. Freedom of movement in the country is also guaranteed again. Not all regions are in phase 3 of the easing, Barcelona and Madrid for example are still in phase 2 as two of the most affected regions. Accordingly, shops, cafés and restaurants are only allowed to offer less capacity here than in the regions in phase 3.
From 13.07. onwards, masks are compulsory in closed public spaces, on the street and outside. No mouth and nose protection must be worn on the beach and at pools.
No deviating regulations apply at present.
France - current situation
Entry: Since 15.06. the border to France is again passable without controls, both from the German and the French side.
Infrastructure: For the French, the restrictions are now being gradually eased. In green zones (with a low infection rate), restaurants, cafés, museums and sights have been open again since the beginning of June, in addition to shops. This also applies to tourist accommodation, leisure and sports facilities. In orange zones, on the other hand, this applies only with restrictions. Masks are compulsory on public transport from the age of eleven.
Travel and safety information from the BMEIA can be found on the BMEIA country page for the country to which the island belongs.
Quarantine is still compulsory in French overseas territories.
Entry restriction for travelers from Germany, France, Spain, China, South Korea, Iran. Passengers of the airline Condor are not allowed to leave the aircraft during stopovers. Docking bans for the cruise ships "Aida" and "MeinSchiff".
Increased health checks on entry and admission to an isolation ward if corona infection is suspected must be expected.
Entry restrictions for travellers from China, Korea, Japan and Italy. Increased health checks on entry and admission to an isolation ward if corona infection is suspected must be expected.
The authorities in St. Lucia have imposed an entry ban on travellers of all nationalities who have been in China since January because of the corona virus COVID-19. Nationals of St. Lucia may enter but will be quarantined for 14 days. This regulation applies until further notice.
Martinique (belongs to the French overseas territories):
Hotels may open again on 22.06.2020
The hygienic precautions must be strictly observed.
Germany - current situation
Contact restrictions: The contact restrictions have varied from state to state since 01 July. If the infection rate increases locally, the local authorities may reintroduce restrictions. However, masks are still required in public transport and shops nationwide.
Federal states are relaxing the entry quarantine: Previously, travellers had to go into a 14-day quarantine upon return. All federal states have lifted this under certain conditions. Returning travellers from countries in the EU plus Great Britain, Iceland, Norway, Liechtenstein and Switzerland are not affected by quarantine if the guideline value for new infections on entry was 50 per 100,000 inhabitants for more than seven days.
Flights: Since mid-June, air traffic has been resumed on a piecemeal basis. Aircraft will also have to comply with hygiene and distance rules, for example in the form of free middle seats, free rows or compulsory masks.
Border controls: Controls to Germany's neighbouring countries were lifted on 15 June.
In Schleswig-Holstein as well as in Mecklenburg-Western Pomerania chartering is possible again, with partly different requirements, more about this in the individual federal states below. Charter customers may stay overnight in ports other than the home port, but they need a binding booking for at least one night and a written confirmation from the port, e.g. an e-mail.
Charter situation: Since 18.05. also travellers from other federal states are allowed back into the country. Since 13.6. the budget restriction for charter has been lifted. On land, however, the 2-household rule still applies.
Infrastructure: Shops, pubs and restaurants are now open again under certain conditions.
Charter situation: Since 25.05. travellers from other federal states are also allowed to enter the state again. However, a valid booking is required for this, day trips to the state are not yet possible. In contrast to Schleswig-Holstein, there is no budget restriction on the composition of the crew on board. For shore excursions, on the other hand, the 2-home rule currently still applies. However, the charter company may only let the yacht to guests who live in a place where the infection rate for the last seven days before departure was below 50 per 100,000 inhabitants. He will check this on the day of departure on the website of the State Office for Health MV.
Infrastructure: Restaurants and cafés were meanwhile allowed to open again under certain conditions, as were providers of leisure facilities such as museums or zoos. Beach chairs and bicycles can also be rented.
Lower Saxony has already reopened its borders. Entering the islands for day tourists is currently subject to the regulations of the respective municipalities.
Restaurants and shops are open again under certain conditions.
Denmark - current situation
Entry: Since June 15th, entry into Denmark is for the time being only possible if at least 6 nights are booked in Danish marinas outside of Copenhagen and Frederiksberg (it doesn't have to be the same marina all the time) and the corresponding berth confirmations are carried along. For this purpose, 14 marinas in Denmark have joined forces and created a document that makes the process much easier. You can find this here to fill out. To moor in the other marinas, you must reserve a berth in advance. The form for this can be found here on Havneguide's website. In Denmark there is no obligation to wear a mask, but people who are not part of your household should be kept at a distance of one meter.
Italy - current situation
Entry: Since June 3, Italy's borders are open for tourists again. Travellers from EU countries as well as from Great Britain, Norway and Switzerland may enter without a 14-day quarantine. Although Austria has not yet reopened its borders with Italy, but with all other neighbouring countries, transit through Austria to Italy is permitted. However, this must be done on the return journey without stopping, i.e. also without refuelling. There may therefore be checks at rest areas and petrol stations in this direction. The Italian airports intend to gradually resume operations. The rules of daily life differ from one Italian region to another, so that you should find out about your exact destination separately.
For the following regions, travelers must fill out a form in advance:
Sardinia: Those travelling to Sardinia must register 48 hours before departure. You can do this online on the website of the Sardinia Region, which is also available in German. The Questions concern the stay on the island and the health of the traveller.
Sicily: siciliasicura.costruiresalute.it/welcome or via the app SiciliaSiCura, available in Appstores.
Calabria: home.rcovid19.it/ (on the page you can then choose English)
Infrastructure: Restaurants, shops and museums are now open again under certain conditions.
The Netherlands - current situation
Chartersituation: Here there are personal limits for chartering. If there is 1 wet room on board, a maximum of 3 persons from different households are allowed on board. If more than 3 persons are on board, the 2-home rule applies and 2 wet cells must be available on board.
Health checks and temperature measurements must be expected.
Infrastructure: Schools, day-care centres, sports and fitness clubs, pubs and restaurants are now open again under certain conditions.
Turkey - current situation
The previous restrictions on entry and exit by land, air and sea have been lifted (exception: border with Iran, see below). Persons entering the country will undergo a health examination. If COVID-19 is suspected, a free PCR test is carried out. If the test result is positive, the person concerned is taken to a specially designated hospital for treatment. An immediate return journey is not permitted.
However, the Austrian government still issues a travel warning for Turkey.
We would like to point out that you should check the travel and health information of your home country and destination before you start your journey.
If you cannot find your country further down the list, you can easily find the appropriate authority with a short online search.
World Health Organization (WHO)
People's Republic of China